Privacy Policy

1 Introduction

22bet1 is committed to safeguarding the privacy of every player who uses our online casino and sports betting platform. We recognise that the personal information you entrust to us is sensitive, and we take our responsibility to protect it with the utmost seriousness.

This Privacy Policy applies to all personal data collected through the 22bet1 website at https://22bet1.club, its associated subdomains, mobile-optimised pages, and any communications we send to registered players. It applies to all users based in Bangladesh and any other jurisdiction from which the platform is accessed.

This Policy should be read alongside the 22bet1 Terms & Conditions, which together form the complete agreement governing your relationship with the 22bet1 platform. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail with respect to gameplay and financial matters, while this Policy shall prevail with respect to data protection matters.

2 Data We Collect

22bet1 collects personal data through several channels: directly from you when you register or interact with the platform, automatically when you use our services, and in limited cases from trusted third-party sources such as identity verification providers or payment processors.

The categories of personal data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where strictly required for responsible gaming compliance purposes (for example, documenting a self-exclusion request).

3 How We Use Your Data

22bet1 uses the personal data we collect for the following specific purposes:

• Account Management: Creating, operating, and maintaining your 22bet1 player account, including processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
• Identity Verification (KYC): Confirming your identity and age (18+) before processing withdrawal requests or in response to regulatory requirements, to prevent fraud and underage access.
• Transaction Processing: Executing deposits and withdrawals in Bangladeshi Taka (BDT ৳), reconciling account balances, and maintaining accurate financial records.
• Customer Support: Responding to enquiries, resolving disputes, and providing assistance through our support channels.
• Responsible Gaming: Monitoring account activity to identify patterns that may indicate problem gambling, and administering deposit limits, session reminders, or self-exclusion measures where requested or required.
• Fraud & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, account takeovers, and other security threats.
• Platform Improvement: Analysing aggregated usage data to improve the 22bet1 user experience, optimise page performance for mobile users in Bangladesh, and develop new features.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to players who have not opted out of marketing. You may unsubscribe at any time.
• Legal Compliance: Meeting our obligations under applicable laws and regulations, including responding to lawful requests from authorities.

4 Legal Basis for Processing

22bet1 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to create and manage your account, process transactions, and deliver the services you have requested under the Terms & Conditions.
• Legitimate Interests: Processing carried out to operate a secure, fair, and commercially viable platform — including fraud prevention, security monitoring, and analytics — where such processing does not override your fundamental rights.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering obligations and age verification requirements.
• Consent: Processing for optional purposes — such as sending marketing communications — where we have obtained your explicit consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing & Disclosure

22bet1 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the following limited and controlled circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by contractual data protection obligations.
• Identity Verification Providers: Third-party KYC providers may receive identity documents (such as national ID scans) for the purpose of verifying your age and identity in compliance with our responsible gaming and anti-fraud obligations.
• Game Providers: Game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming receive limited technical data (such as session tokens and game results) necessary to deliver their games through the 22bet1 platform.
• Analytics Providers: Aggregated, anonymised usage data may be shared with analytics tools to help us understand platform performance and user behaviour. This data does not identify individual players.
• Legal Authorities: We may disclose personal data to law enforcement, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 22bet1, its players, or the public.

6 Cookies & Tracking Technologies

The 22bet1 website uses cookies — small text files stored on your device — and similar technologies such as local storage and session identifiers to deliver and improve the platform experience.

The types of cookies used by 22bet1 include:

• Strictly Necessary Cookies: Essential for the platform to function. These enable secure login, session management, and account navigation. They cannot be disabled without breaking core platform functionality.
• Performance Cookies: Collect anonymised data about how players use the 22bet1 platform (e.g., which pages are visited most frequently, page load times on mobile devices in Bangladesh). This data is used solely to improve platform performance.
• Functional Cookies: Remember your preferences — such as language and display settings — so that you do not need to re-enter them on each visit.
• Analytics Cookies: Help us understand aggregate traffic patterns and the effectiveness of our content. Analytics data is anonymised and does not identify individual players.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 22bet1 platform, particularly features that require persistent session data.

7 Data Retention

22bet1 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. The general retention periods applied by 22bet1 are as follows:

• Active Account Data: Retained for the full duration of your registered account with 22bet1, and for a minimum of five (5) years following account closure — in accordance with anti-money laundering record-keeping obligations.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Identity verification documents (e.g., national ID scans, proof of address) are retained for the period required by applicable anti-money laundering regulations, typically five (5) years following the end of the business relationship.
• Support Communications: Customer support correspondence is retained for up to three (3) years from the date of the final communication in each support thread.
• Marketing Data: If you have opted in to marketing, your contact details are retained for this purpose until you opt out, at which point they are removed from active marketing lists within thirty (30) days.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

8 Data Security

22bet1 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 22bet1 servers.
• Encrypted storage of sensitive data fields, including payment information and identity documents.
• Role-based access controls ensuring that only authorised staff with a legitimate operational need may access personal data.
• Regular security assessments and penetration testing of the platform infrastructure.
• Intrusion detection and monitoring systems operating on a continuous basis.
• Secure data centre facilities with physical access restrictions.

In the event of a data breach that is likely to affect your rights or freedoms, 22bet1 will notify affected players as soon as reasonably practicable and will take prompt remedial action to contain and investigate the breach.

9 Your Data Rights

As a 22bet1 player, you have the following rights with respect to your personal data. To exercise any of these rights, submit a written request to [email protected] from the email address registered to your account:

• Right of Access: You may request a copy of the personal data 22bet1 holds about you, along with information about how it is used and stored.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you may request that 22bet1 delete your personal data. Note that this right is subject to legal retention obligations — for example, transaction records required for anti-money laundering compliance cannot be deleted on request.
• Right to Restriction: You may request that the processing of your personal data be restricted in specific circumstances, such as while a dispute is being investigated.
• Right to Data Portability: You may request a copy of the personal data you provided to 22bet1 in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to 22bet1's ability to demonstrate overriding grounds.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

22bet1 will respond to all valid data rights requests within thirty (30) calendar days. In complex cases, this period may be extended by a further thirty (30) days, in which case you will be notified of the extension and the reason for it.

10 Children & Minors

The 22bet1 platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

22bet1 employs age verification measures during the registration process and reserves the right to request documentary proof of age from any player at any time. Accounts found to belong to minors will be permanently closed and any deposited funds returned where legally permissible.

11 Third-Party Links

The 22bet1 platform may contain references to third-party game providers, payment services, and other partners. While 22bet1 works only with reputable and trusted partners, we are not responsible for the privacy practices of third-party websites or services that operate independently of the 22bet1 platform.

We encourage you to review the privacy policies of any third-party service you interact with, including your mobile wallet provider (bKash, Nagad, Rocket, Upay) and card network (Visa, Mastercard), to understand how they handle your personal data.

12 Updates to This Policy

22bet1 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or platform features. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players via the email address on their account.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the 22bet1 platform following the publication of any updated Policy constitutes acceptance of the revised terms.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 22bet1 handles your personal data, please contact our team using the details below:

Please include your registered username and a clear description of your request in all correspondence. For data rights requests, please also include confirmation of the email address registered to your account so that we can verify your identity before acting on the request.